# Customer Support

> Customer Support knowledge base – help articles and documentation.

## Booking

- [I can’t seem to finish my order. What’s happening?](https://support.tiqets.com/en_us/i-cant-seem-to-finish-my-order-whats-happening-SyMaOUWHi.md): This can be caused by several factors Please first check if you have received an email from us regarding the payment status of your order This can take up to 
- [I work for a travel agent; can I get a discount?](https://support.tiqets.com/en_us/i-work-for-a-travel-agent-can-i-get-a-discount-rJjTOLWSo.md): This can be caused by several factors Please first check if you have received an email from us regarding the payment status of your order This can take up to 
- [I’ve ordered via PayPal and haven’t received confirmation of my order.](https://support.tiqets.com/en_us/ive-ordered-via-paypal-and-havent-received-confirmation-of-my-order-HyNC_8Bo.md): Some payment methods take longer than others if you are using PayPal please check that your PayPal account is verified and that you have sufficient funds on y
- [I didn't receive my tickets. What should I do?](https://support.tiqets.com/en_us/i-didnt-receive-my-tickets-what-should-i-do-Hk3C_IbSo.md): Some payment methods take longer than others if you are using PayPal please check that your PayPal account is verified and that you have sufficient funds on y
- [In my order overview, I see a ‘Booking fee’ shown. What is this?](https://support.tiqets.com/en_us/in-my-order-overview-i-see-a-booking-fee-shown-what-is-this-SyEJt8ZSs.md): Tiqets encounters costs associated with providing our service The booking fee includes the costs of booking your tickets such as charges for payment processin
- [I did not receive my tickets did my order go through?](https://support.tiqets.com/en_us/i-did-not-receive-my-tickets-did-my-order-go-through-rJaJYLbBj.md): 98 of our tickets are delivered within 15 minutes some of them require manual processing and can take up to 30 minutes Once your tickets are ready you will 
- [The price advertised changes per day, why?](https://support.tiqets.com/en_us/the-price-advertised-changes-per-day-why-Sy4gt8bBj.md): 
- [I am a professional guide. Can I enter for free?](https://support.tiqets.com/en_us/i-am-a-professional-guide-can-i-enter-for-free-B1oxtLro.md): The ticket price of some of our attractions constantly changes based on factors such as peak season day of the week and time of day not unlike what happens w
- [Why do I need to select a timeslot?](https://support.tiqets.com/en_us/why-do-i-need-to-select-a-timeslot-r1fWYUHi.md): Some tickets do not require a timeslot  you can visit the venue on your chosen date whenever you like during the opening hours For other venues you will be a
- [I am a senior. Can I enter for free?](https://support.tiqets.com/en_us/i-am-a-senior-can-i-enter-for-free-H1FZKLWSi.md): Some tickets do not require a timeslot  you can visit the venue on your chosen date whenever you like during the opening hours For other venues you will be a
- [I don't have a reference ID. Can you help me?](https://support.tiqets.com/en_us/i-dont-have-a-reference-id-can-you-help-me-ByeGF8ZHo.md): 
- [How can I book a free/reduced ticket for children, students or seniors?](https://support.tiqets.com/en_us/how-can-i-book-a-freereduced-ticket-for-children-students-or-seniors-Hk_zYLZBi.md): Only Tiqets customers can get assistance from our customer service team If you booked via our website or app you should have received a charge from Tiqets Int
- [How can I book a free/reduced ticket for a disabled visitor and companion?](https://support.tiqets.com/en_us/how-can-i-book-a-freereduced-ticket-for-a-disabled-visitor-and-companion-HJ1mF8WSo.md): Visitors with a disability may be entitled to free entrance or discount depending on the venue If you dont find any information while selecting your tickets
- [I am a professional guide, teacher, journalist, member of the military, veteran, local. Am I entitled to a free/reduced ticket?](https://support.tiqets.com/en_us/i-am-a-professional-guide-teacher-journalist-member-of-the-military-veteran-local-am-i-entitled-to-a-freereduced-ticket-SkLmF8ZHi.md): Visitors with a disability may be entitled to free entrance or discount depending on the venue If you dont find any information while selecting your tickets
- [I have a museum card/city card. Can I book tickets via your website?](https://support.tiqets.com/en_us/i-have-a-museum-cardcity-card-can-i-book-tickets-via-your-website-S1TQtLbri.md): If you are in possession of a museum card or a city pass you are possibly entitled to a reduced or free entrance depending on the venue Please check the info
- [I'm a local - can I buy special tickets?](https://support.tiqets.com/en_us/im-a-local-can-i-buy-special-tickets-H1ENYUZSi.md): If you are in possession of a museum card or a city pass you are possibly entitled to a reduced or free entrance depending on the venue Please check the info
- [Can I buy reduced tickets for EU citizens?](https://support.tiqets.com/en_us/can-i-buy-reduced-tickets-for-eu-citizens-BkhNFIbBs.md): Special variants vary per product You can find reduced prices with related information while selecting your tickets in the checkout When choosing your tickets
- [I have heard/read about the attraction being free on a given day/at a given time. How can I book?](https://support.tiqets.com/en_us/i-have-heardread-about-the-attraction-being-free-on-a-given-dayat-a-given-time-how-can-i-book-rkmBFLWHo.md): Special variants vary per product You can find reduced prices with related information while selecting your tickets in the checkout When choosing your tickets
- [Which kind of discount is valid for checking out on Tiqets?](https://support.tiqets.com/en_us/which-kind-of-discount-is-valid-for-checking-out-on-tiqets-rkcHKUWri.md): Discounts are personal and only issued under particular circumstances in the form of promo codes Only promo codes provided by Tiqets or by its official partner
- [Where can I enter my promo code?](https://support.tiqets.com/en_us/where-can-i-enter-my-promo-code-rk8tLbSi.md): Discounts are personal and only issued under particular circumstances in the form of promo codes Only promo codes provided by Tiqets or by its official partner
- [Is parking included?](https://support.tiqets.com/en_us/is-parking-included-BkK8F8ZSj.md): Tiqets is normally not responsible for parking However if the attraction offers a parking option for an additional fee this information will be shown when yo
- [Is a specific exhibition included?](https://support.tiqets.com/en_us/is-a-specific-exhibition-included-SJlvtIZBs.md): Tiqets is normally not responsible for parking However if the attraction offers a parking option for an additional fee this information will be shown when yo
- [Which times are busy?](https://support.tiqets.com/en_us/which-times-are-busy-SyDvFUHi.md): Peak times and periods depend on the venue In the early morning and at the end of the day venues might be less crowded
- [Why should I take the risk to book now if I can always book later?](https://support.tiqets.com/en_us/why-should-i-take-the-risk-to-book-now-if-i-can-always-book-later-HyRwt8Ho.md): Peak times and periods depend on the venue In the early morning and at the end of the day venues might be less crowded
- [How can I check availability for the venue?](https://support.tiqets.com/en_us/how-can-i-check-availability-for-the-venue-rJLOFIWHs.md): The calendar on the product page of each attraction allows you to easily select your preferred date to visit If a date within the current month is shown as una
- [I want to select more tickets but it does not allow me.](https://support.tiqets.com/en_us/i-want-to-select-more-tickets-but-it-does-not-allow-me-rkauK8brs.md): The safety measures are clearly mentioned under COVID19 safety measures before the purchase Therefore you will be able to decide whether or not they are su
- [Why can't I select more than a certain amount of tickets for a specific variant?](https://support.tiqets.com/en_us/why-cant-i-select-more-than-a-certain-amount-of-tickets-for-a-specific-variant-HkEKFUbHi.md): Each of our variants is subject to availability If you cant select the amount of tickets you need we advise you to check on a different timeslot or date
- [Why should I buy from Tiqets instead of onsite?](https://support.tiqets.com/en_us/why-should-i-buy-from-tiqets-instead-of-onsite-HkjYYUWHi.md): Each of our variants is subject to availability If you cant select the amount of tickets you need we advise you to check on a different timeslot or date
- [I’ve ordered and haven’t received my tickets - what can I do?](https://support.tiqets.com/en_us/ive-ordered-and-havent-received-my-tickets-what-can-i-do-r1gnd8ZHi.md): Most of our tickets are confirmed instantly when you purchase To confirm your order we send both an email and an SMS message The SMS message is a backup in 

## Payments

- [Which payment method can I use on Tiqets?](https://support.tiqets.com/en_us/which-payment-method-can-i-use-on-tiqets-H1XqYLZHi.md): We support AliPay American Express Amex GooglePay Amex ApplePay Apple Pay Bancontact card Carte Bancaire China Union Pay Diners Club Sofortüberweisung
- [My payment attempts have been rejected multiple times. What should I do?](https://support.tiqets.com/en_us/my-payment-attempts-have-been-rejected-multiple-times-what-should-i-do-SJ3qtUWro.md): We support AliPay American Express Amex GooglePay Amex ApplePay Apple Pay Bancontact card Carte Bancaire China Union Pay Diners Club Sofortüberweisung
- [How do I request an invoice or statement?](https://support.tiqets.com/en_us/how-do-i-request-an-invoice-or-statement-ryrit8bri.md): To request an invoice or statement of your purchase please fill in and submit    this form        Our finance department will process your request in 57 busi
- [How can I be sure that my credit card details are secure?](https://support.tiqets.com/en_us/how-can-i-be-sure-that-my-credit-card-details-are-secure-B1RoF8ZHj.md): All payments are handled by one of the worlds most trusted payment processors Adyen BV Tiqets never sees or has access to your credit card details Adyen al
- [What details should I provide for my invoice?](https://support.tiqets.com/en_us/what-details-should-i-provide-for-my-invoice-SJw2YISj.md): All payments are handled by one of the worlds most trusted payment processors Adyen BV Tiqets never sees or has access to your credit card details Adyen al
- [How soon can I get my invoice?](https://support.tiqets.com/en_us/how-soon-can-i-get-my-invoice-Bk0htLWrs.md): Our finance department will get back to you in 57 business days  You will receive the invoice in PDF format at the same email address used during the booking
- [Was my payment successful?](https://support.tiqets.com/en_us/was-my-payment-successful-HkBTFIbBj.md): Our finance department will get back to you in 57 business days  You will receive the invoice in PDF format at the same email address used during the booking
- [Was I charged twice for the same order?](https://support.tiqets.com/en_us/was-i-charged-twice-for-the-same-order-rJ6aFUHs.md): If you created a new order after reaching the order confirmation page you will be charged again Whenever your order has been confirmed your payment has alrea
- [My payment expired. What should I do?](https://support.tiqets.com/en_us/my-payment-expired-what-should-i-do-B1HAFUZri.md): If you created a new order after reaching the order confirmation page you will be charged again Whenever your order has been confirmed your payment has alrea

## Using your tickets

- [How do I use my tickets? What do I do with my ticket/voucher?](https://support.tiqets.com/en_us/how-do-i-use-my-tickets-what-do-i-do-with-my-ticketvoucher-S12CFLWrs.md): You can find instructions on how to use your voucher under Instructions on the page of each attraction If no instructions are provided you will just have to
- [Can I bring my pet to the venue?](https://support.tiqets.com/en_us/can-i-bring-my-pet-to-the-venue-S1ry5Iri.md): You can find instructions on how to use your voucher under Instructions on the page of each attraction If no instructions are provided you will just have to
- [I can't find the exact location where to pickup my tickets](https://support.tiqets.com/en_us/i-cant-find-the-exact-location-where-to-pickup-my-tickets-SJhycUSi.md): You can find the address of the attraction any additional directions and a link to the exact Google Maps location under Venue and How to get there on the 
- [I cannot visit the venue for reasons beyond my control.](https://support.tiqets.com/en_us/i-cannot-visit-the-venue-for-reasons-beyond-my-control-BJBl5Lrs.md): You can find the address of the attraction any additional directions and a link to the exact Google Maps location under Venue and How to get there on the 
- [The venue won’t let me in and says my tickets are not valid. What can I do?](https://support.tiqets.com/en_us/the-venue-wont-let-me-in-and-says-my-tickets-are-not-valid-what-can-i-do-Sy3lq8Wri.md): Tiqets only sells official tickets so you can rest assured that your tickets are valid   If you are refused entry please double check the instructions on your
- [What does Skip the line mean?](https://support.tiqets.com/en_us/what-does-skip-the-line-mean-r1HZ58ZSs.md): 
- [Can I give my ticket to someone else?](https://support.tiqets.com/en_us/can-i-give-my-ticket-to-someone-else-Hkhbc8WBj.md): With skip the line we designate tickets which ensure the fastest possible entrance with no or very little queuing Sometimes skiptheline tickets are timed
- [What does dedicated entrance mean?](https://support.tiqets.com/en_us/what-does-dedicated-entrance-mean-BkVzq8Bi.md): With dedicated entrance we designate tickets which allow to access the attraction via a dedicated entrance which is clearly named or described in the instru
- [Are tours running rain or shine?](https://support.tiqets.com/en_us/are-tours-running-rain-or-shine-H1sMcLZrs.md): With dedicated entrance we designate tickets which allow to access the attraction via a dedicated entrance which is clearly named or described in the instru
- [What does Fast track mean?](https://support.tiqets.com/en_us/what-does-fast-track-mean-H1MX9USs.md): With fast track we designate tickets which allow to access the attraction via a dedicated desk or lane which is clearly named or described in the instructio
- [Where can I find the validity of my ticket? / How can I check the validity of my tickets?](https://support.tiqets.com/en_us/where-can-i-find-the-validity-of-my-ticket-how-can-i-check-the-validity-of-my-tickets-SJtmqLZSs.md): With fast track we designate tickets which allow to access the attraction via a dedicated desk or lane which is clearly named or described in the instructio
- [Do the date and time on my ticket refer to my time zone or the time zone of the attraction?](https://support.tiqets.com/en_us/do-the-date-and-time-on-my-ticket-refer-to-my-time-zone-or-the-time-zone-of-the-attraction-SydEcIZBs.md): With skip the ticket line we designate tickets which allow you to skip the main ticket line Please note that these are not skiptheline tickets as some que
- [Where can I find the opening hours?](https://support.tiqets.com/en_us/where-can-i-find-the-opening-hours-BJyS98Wrj.md): You can find the opening hours at the very top of the page of each attraction just below the title Opening hours are also shown on your voucher dont forget 
- [A tour operator is supposed to contact me via email but they haven't yet. What should I do?](https://support.tiqets.com/en_us/a-tour-operator-is-supposed-to-contact-me-via-email-but-they-havent-yet-what-should-i-do-rkUHqUbHi.md): You can find the opening hours at the very top of the page of each attraction just below the title Opening hours are also shown on your voucher dont forget 
- [I have an emergency number on my voucher. What's it for?](https://support.tiqets.com/en_us/i-have-an-emergency-number-on-my-voucher-whats-it-for-Hy4I5Uro.md): All Tiqets customers receive an email a few days after their visit inviting them to leave a review
- [How can I write a review?](https://support.tiqets.com/en_us/how-can-i-write-a-review-S1pr9USi.md): All Tiqets customers receive an email a few days after their visit inviting them to leave a review
- [I can't find the guide/Tiqets representative at the meeting point. Can I enter the venue by myself?](https://support.tiqets.com/en_us/i-cant-find-the-guidetiqets-representative-at-the-meeting-point-can-i-enter-the-venue-by-myself-Skq8q8WHo.md): Unfortunately this is not possible If you booked a tour and the instructions require you to meet the guide or the Tiqets representative at a given meeting p
- [How long is the queuing time?](https://support.tiqets.com/en_us/how-long-is-the-queuing-time-r1MP5IbHj.md): Unfortunately this is not possible If you booked a tour and the instructions require you to meet the guide or the Tiqets representative at a given meeting p
- [Can I print my tickets?](https://support.tiqets.com/en_us/can-i-print-my-tickets-BJYDqUWBi.md): Yes you can always show a printed version of your ticket at the attraction even though most of the venues only require a smartphone ticket If the attraction r
- [Can I bring luggage to the venue? Is there somewhere to store it?](https://support.tiqets.com/en_us/can-i-bring-luggage-to-the-venue-is-there-somewhere-to-store-it-BJxd9UWSo.md): Yes you can always show a printed version of your ticket at the attraction even though most of the venues only require a smartphone ticket If the attraction r
- [I can't download my voucher. Is there any other way to get the tickets?](https://support.tiqets.com/en_us/i-cant-download-my-voucher-is-there-any-other-way-to-get-the-tickets-H16O9Lri.md): Please try to refresh the page If you are still having issues clicking on the link within the first hour please get in touch with our Customer Service team
- [My ticket includes a downloadable audio guide (POPGuide). How can I use it?](https://support.tiqets.com/en_us/my-ticket-includes-a-downloadable-audio-guide-popguide-how-can-i-use-it-rJHF9USo.md): On your voucher you can find a link and download instructions for your audiovideo guide
- [I am running late. Will the guide/Tiqets representative wait for me?](https://support.tiqets.com/en_us/i-am-running-late-will-the-guidetiqets-representative-wait-for-me-HJ2YqIZri.md): On your voucher you can find a link and download instructions for your audiovideo guide
- [Do I need to swap the e-ticket for a paper one?](https://support.tiqets.com/en_us/do-i-need-to-swap-the-e-ticket-for-a-paper-one-Bk7q5LbSi.md): I f a general strike is due to take place on the day of your visit public transportation and the opening times of venues are likely to be affected Therefore 
- [What do I do in the case of a general strike?](https://support.tiqets.com/en_us/what-do-i-do-in-the-case-of-a-general-strike-Hy5qc8WBj.md): 
- [Do I need to print my tickets?](https://support.tiqets.com/en_us/do-i-need-to-print-my-tickets-BkZj5LZSo.md): 
- [I already confirmed my email on the app, but I'm being asked to confirm it again by email by clicking on the link sent to my inbox. What can I do?](https://support.tiqets.com/en_us/i-already-confirmed-my-email-on-the-app-but-im-being-asked-to-confirm-it-again-by-email-by-clicking-on-the-link-sent-to-my-inbox-SkP_qIZHj.md): Please try to refresh the page If you are still having issues clicking on the link within the first hour please get in touch with our Customer Service team

## Changes and Cancellations

- [I booked the wrong tickets. How can I change my reservation?](https://support.tiqets.com/en_us/i-booked-the-wrong-tickets-how-can-i-change-my-reservation-SyV3qLrs.md): 
- [What does free cancellation mean?](https://support.tiqets.com/en_us/what-does-free-cancellation-mean-Byi2qIWHs.md): Swapping your reservation for another for a different attraction or upgrading your tickets to a skiptheline or guidedtour entrance is only possible by cance
- [Where can I find the latest update on my query? (after contacting the customer service)](https://support.tiqets.com/en_us/where-can-i-find-the-latest-update-on-my-query-after-contacting-the-customer-service-HyQ69UBs.md): 
- [I may have to cancel my trip. Can I cancel my ticket later if I buy it now?](https://support.tiqets.com/en_us/i-may-have-to-cancel-my-trip-can-i-cancel-my-ticket-later-if-i-buy-it-now-Skop5LZHs.md): Whenever our customer service has the answer to your query you will receive it either via mail or via chat depending on your chosen channel Please check your
- [How can i change my name on the tickets?](https://support.tiqets.com/en_us/how-can-i-change-my-name-on-the-tickets-HJQR9LWHi.md): 
- [Can I cancel my order and get a refund?](https://support.tiqets.com/en_us/can-i-cancel-my-order-and-get-a-refund-ryqAcLbro.md): Once the vouchers are generated we can no longer modify the name on them Depending on the venue policy you may still be able to use your tickets Some attrac
- [Can I add a ticket to my purchase?](https://support.tiqets.com/en_us/can-i-add-a-ticket-to-my-purchase-SJzJsUSo.md): Unfortunately it is not possible to add a ticket to a fulfilled order We advise you to check availability for your chosen experience on our platform and make 
- [How do I cancel my ticket?](https://support.tiqets.com/en_us/how-do-i-cancel-my-ticket-Hyu1oLbSs.md): Unfortunately it is not possible to add a ticket to a fulfilled order We advise you to check availability for your chosen experience on our platform and make 
- [I lost my ticket/card/pass. Can I get a replacement or refund?](https://support.tiqets.com/en_us/i-lost-my-ticketcardpass-can-i-get-a-replacement-or-refund-HJbxjLZBs.md): Tiqets is not responsible for tickets being lost once the voucher has been exchanged You can try to go back to the location where you exchanged your voucher an
- [Where can I find my order number or reference ID?](https://support.tiqets.com/en_us/where-can-i-find-my-order-number-or-reference-id-HyOljIbBi.md): Tiqets is not responsible for tickets being lost once the voucher has been exchanged You can try to go back to the location where you exchanged your voucher an
- [Can I change my reservation to another date/time?](https://support.tiqets.com/en_us/can-i-change-my-reservation-to-another-datetime-rJZboUHo.md): You can check whether changes are possible under Amendment policy on the page of each attraction If it states that changes may be possible please reach out 
- [I didn’t use my tickets and the date is passed - can I get a refund?](https://support.tiqets.com/en_us/i-didnt-use-my-tickets-and-the-date-is-passed-can-i-get-a-refund-ry9oIbSj.md): You can check whether changes are possible under Amendment policy on the page of each attraction If it states that changes may be possible please reach out 
- [How are refunds processed? How long will it take to receive my refund?](https://support.tiqets.com/en_us/how-are-refunds-processed-how-long-will-it-take-to-receive-my-refund-HkGfsUbSo.md): Tiqets processes refunds on a regular basis Once our team approves the refund request the issue passes to your card issuer or bank and we no longer have any c
- [Can I change my email?](https://support.tiqets.com/en_us/can-i-change-my-email-HJsfs8Zrs.md): Tiqets processes refunds on a regular basis Once our team approves the refund request the issue passes to your card issuer or bank and we no longer have any c
- [The venue was closed on the day of my visit. What now?](https://support.tiqets.com/en_us/the-venue-was-closed-on-the-day-of-my-visit-what-now-rk77jLBj.md): Whenever we are notified about an exceptional closure by our partners we inform our customers accordingly via email or text message If you have not received a
- [Until when can I cancel?](https://support.tiqets.com/en_us/until-when-can-i-cancel-rycXjIZrj.md): Whenever we are notified about an exceptional closure by our partners we inform our customers accordingly via email or text message If you have not received a
- [Am I able to partially cancel a booking?](https://support.tiqets.com/en_us/am-i-able-to-partially-cancel-a-booking-SyZ4o8bri.md): Unfortunately it is not possible to cancel only some of the tickets you have purchased We advise you to cancel the whole reservation and place a new one
- [Can you refund the money to a different credit card or account?](https://support.tiqets.com/en_us/can-you-refund-the-money-to-a-different-credit-card-or-account-BydEoIbri.md): Unfortunately it is not possible to cancel only some of the tickets you have purchased We advise you to cancel the whole reservation and place a new one
- [What is the status of my refund?](https://support.tiqets.com/en_us/what-is-the-status-of-my-refund-rkkBoLbSj.md): 
- [I am cancelling my order due to Covid-19. Can I get a refund?](https://support.tiqets.com/en_us/i-am-cancelling-my-order-due-to-covid-19-can-i-get-a-refund-SkPdiUWBs.md): We understand that you may have been forced to rethink your plans due to the ongoing pandemic and we provide refunds whenever possible Refunds will be granted
- [How do I reschedule my ticket?](https://support.tiqets.com/en_us/how-do-i-reschedule-my-ticket-ry7WC1EAs.md): You can reschedule your reservation via our App available for iOS and Android or order confirmation email Access the tickets that you wish to reschedule by g
- [What is the Tiqets cancellation policy?](https://support.tiqets.com/en_us/what-is-the-tiqets-cancellation-policy-BJYTi8Sj.md): Most venues will accept smartphone tickets    Download the Tiqets app    to get access to your tickets on your phone  even when offline
- [I may have to cancel my trip. Can I cancel my ticket later if I buy it now?](https://support.tiqets.com/en_us/i-may-have-to-cancel-my-trip-can-i-cancel-my-ticket-later-if-i-buy-it-now-SJbRsUZSj.md): Yes We recommend that you select a ticket with the free cancellation option included so that you can cancel your booking up to 24 hours before your visit and 

## Privacy

- [What does Tiqets do with my personal information?](https://support.tiqets.com/en_us/what-does-tiqets-do-with-my-personal-information-ByAHsUWBi.md): As soon as your refund is confirmed you will receive a confirmation email from us Please keep into account that it can take up to 510 business days for your 
- [How can I unsubscribe from your newsletter?](https://support.tiqets.com/en_us/how-can-i-unsubscribe-from-your-newsletter-H1wIj8Wri.md): If you no longer wish to receive our emails you can unsubscribe from our mailing list yourself just click on the link shown at the bottom of the newsletter an

## Conflict resolution

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- [Is support available in my language?](https://support.tiqets.com/en_us/is-support-available-in-my-language-SJuDj8Wri.md): Our customer service team is available 247 in English Unfortunately the availability of other languages cannot be granted 247 Via chat we strive to provide
- [Which channels is your customer service available on?](https://support.tiqets.com/en_us/which-channels-is-your-customer-service-available-on-SykdoIro.md): Our customer service team is available 247 in English Unfortunately the availability of other languages cannot be granted 247 Via chat we strive to provide