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Tiqets Help Center
Using your tickets
How do I use my tickets? What do I do with my ticket/voucher?
Can I bring my pet to the venue?
I can't find the exact location where to pickup my tickets!
I cannot visit the venue for reasons beyond my control.
The venue won’t let me in and says my tickets are not valid. What can I do?
What does Skip the line mean?
Can I give my ticket to someone else?
What does dedicated entrance mean?
Are tours running rain or shine?
What does Fast track mean?
Where can I find the validity of my ticket? / How can I check the validity of my tickets?
What does Skip the ticket line mean?
Do the date and time on my ticket refer to my time zone or the time zone of the attraction?
Where can I find the opening hours?
A tour operator is supposed to contact me via email but they haven't yet. What should I do?
How can I write a review?
I have an emergency number on my voucher. What's it for?
I can't find the guide/Tiqets representative at the meeting point. Can I enter the venue by myself?
How long is the queuing time?
Can I print my tickets?
Can I bring luggage to the venue? Is there somewhere to store it?
I already confirmed my email on the app, but I'm being asked to confirm it again by email by clicking on the link sent to my inbox. What can I do?
I can't download my voucher. Is there any other way to get the tickets?
My ticket includes a downloadable audio guide. How can I use it?
I am running late. Will the guide/Tiqets representative wait for me?
Do I need to swap the e-ticket for a paper one?
What do I do in the case of a general strike?
Do I need to print my tickets?
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Tiqets for Venues