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Using your tickets

• How do I use my tickets? What do I do with my ticket/voucher?
• Can I bring my pet to the venue?
• I can't find the exact location where to pickup my tickets!
• I cannot visit the venue for reasons beyond my control.
• The venue won’t let me in and says my tickets are not valid. What can I do?
• What does Skip the line mean?
• Can I give my ticket to someone else?
• What does dedicated entrance mean?
• Are tours running rain or shine?
• What does Fast track mean?
• Where can I find the validity of my ticket? / How can I check the validity of my tickets?
• What does Skip the ticket line mean?
• Do the date and time on my ticket refer to my time zone or the time zone of the attraction?
• Where can I find the opening hours?
• A tour operator is supposed to contact me via email but they haven't yet. What should I do?
• How can I write a review?
• I have an emergency number on my voucher. What's it for?
• I can't find the guide/Tiqets representative at the meeting point. Can I enter the venue by myself?
• How long is the queuing time?
• Can I print my tickets?
• Can I bring luggage to the venue? Is there somewhere to store it?
• I already confirmed my email on the app, but I'm being asked to confirm it again by email by clicking on the link sent to my inbox. What can I do?
• I can't download my voucher. Is there any other way to get the tickets?
• My ticket includes a downloadable audio guide. How can I use it?
• I am running late. Will the guide/Tiqets representative wait for me?
• Do I need to swap the e-ticket for a paper one?
• What do I do in the case of a general strike?
• Do I need to print my tickets?