How can we help you today?

Booking

• I’ve ordered and haven’t received my tickets - what can I do?
• How can I book for a group?
• I can’t seem to finish my order. What’s happening?
• I work for a travel agent; can I get a discount?
• I’ve ordered via PayPal and haven’t received confirmation of my order.
• I didn't receive my tickets. What should I do?
• In my order overview, I see a ‘Booking fee’ shown. What is this?
• I did not receive my tickets did my order go through?
• The price advertised changes per day, why?
• I am a professional guide. Can I enter for free?
• Why do I need to select a timeslot?
• I am a senior. Can I enter for free?
• I don't have a reference ID. Can you help me?
• How can I book a free/reduced ticket for children, students or seniors?
• How can I book a free/reduced ticket for a disabled visitor and companion?
• I am a professional guide, teacher, journalist, member of the military, veteran, local. Am I entitled to a free/reduced ticket?
• I have a museum card/city card. Can I book tickets via your website?
• I'm a local - can I buy special tickets?
• Can I buy reduced tickets for EU citizens?
• I have heard/read about the attraction being free on a given day/at a given time. How can I book?
• Which kind of discount is valid for checking out on Tiqets?
• Where can I enter my promo code?
• Is parking included?
• Is a specific exhibition included?
• Which times are busy?
• Why should I take the risk to book now if I can always book later?
• How can I check availability for the venue?
• I want to select more tickets but it does not allow me.
• Why can't I select more than a certain amount of tickets for a specific variant?
• Why should I buy from Tiqets instead of onsite?