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Changes and Cancellations

• What is the Tiqets cancellation policy?
• I booked the wrong tickets. How can I change my reservation?
• What does free cancellation mean?
• Where can I find the latest update on my query? (after contacting the customer service)
• I may have to cancel my trip. Can I cancel my ticket later if I buy it now?
• How can i change my name on the tickets?
• Can I cancel my order and get a refund?
• Can I add a ticket to my purchase?
• How do I cancel my ticket?
• I lost my ticket/card/pass. Can I get a replacement or refund?
• Where can I find my order number or reference ID?
• Can I change my reservation to another date/time?
• I didn’t use my tickets and the date is passed - can I get a refund?
• How are refunds processed? How long will it take to receive my refund?
• Can I change my email?
• The venue was closed on the day of my visit. What now?
• Until when can I cancel?
• Am I able to partially cancel a booking?
• Can you refund the money to a different credit card or account?
• What is the status of my refund?
• Can I cancel if I found a cheaper price elsewhere?