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The venue won’t let me in and says my tickets are not valid. What can I do?

Tiqets only sells official tickets so you can rest assured that your tickets are valid.


If you are refused entry, please double check the instructions on your confirmation email and voucher – sometimes there are special instructions that customers need to follow in order to get their tickets before going to the venue entrance.


A small number of customers book the wrong date or time by accident, leading to their being refused entry to the venue. Please check to ensure that this is not the case for you!

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