This can be caused by several factors. Please first check if you have received an email from us regarding the payment status of your order. This can take up to 30 minutes after you seem to have completed your order.
Sometimes, you can encounter problems completing all the steps of the booking process due to an issue with your browser.
Usually, this is because your web browser needs to be updated. This especially applies to Internet Explorer and Mozilla Firefox. You can visit www.microsoft.com/ie to update Internet Explorer, and www.mozilla.org/firefox to update Firefox.
If neither of these steps resolves the issue, please contact us.