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I’ve ordered and haven’t received my tickets - what can I do?

Most of our tickets are confirmed instantly when you purchase. To confirm your order, we send both an email and an SMS message. The SMS message is a back-up in case you ever have trouble accessing the email.

Some tickets require manual handling; during working hours this can lead to a delay of up to one hour. If you booked while the venue was closed, we may only be able to send your ticket once the venue is open. If you haven’t received your confirmation 24 hours after ordering, please contact us.

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